Norbell is a call center business solution providing company.
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  Technology & Solutions  

Norbell offers a comprehensive product and service portfolio. These products and services are a unique and customized selection of solutions that encompass the design, building and operation of a state-of-the-art call center. At Norbell we provide our clients TOTAL Solutions.

The uniqueness of Norbell's Service Portfolio is achieved and defined by our value-added and customized Call Center Total Solutions. Most organizations that provide Call Center services, only offer 5% to 30% of the services listed in the "NORBELL Call Center Total Solutions" portfolio. We take pride in granting all our customers best satisfaction by delivering the following premium quality services:

Important Technology Features ‚Äď Communication Server

  • Web based admin/user login
  • Multiple Extensions and Mailboxes
  • Provisioning Button Programming
  • User Interface CDR Admin
  • Auto Attendants
  • Automatic Call Distribution
  • Unlimited Conference Bridging and Recording
  • Inbound Call Routing
  • Call Recording/Archiving
  • Real Time BLF Console
  • ACD Real Time wallboards


Smooth Torque : Our Flagship Product

Key Features:

  • Predictive Dialing
  • Emergency Warning
  • Automated Polling
  • Keep your call centre busy
  • Host a message broadcasting service
  • Run large scale conferences

Norbell Telephone Exchange System is an advanced combination of VoIP/PSTN communication technologies.

Key Features:

  • Inbuilt post pay & prepay billing
  • Weighted Least Cost Routing
  • Customer self management
  • Simple custom package creation

Call Center CIM Solution

Norbell is using self developed robust CIM call center software that enables your agents to provide accurate and timely information to your customers.

Key Features:

  • Customizable Reports
  • Separate Interfaces for Agents MIS and Quality Controller
  • DNC Filtering
  • Soft phone integrated
  • Scripts/FAQs/Rebuttals included
  • Automatic lead assigning to agents
  • Leads management

Call Center CRM Solution

Norbell has developed a robust CRM software that enables you to get the complete view of your business with a few mouse-clicks.

Key Features:

  • Multi-Level Reseller Management
  • Separate Interfaces for Admin, Reseller, Finance Manager and Support Agents
  • Manage your Products and assign them to the Resellers
  • Multiple options for uploading your sales
  • Discounts/Commissions for Resellers/Agents calculated on the fly
  • Customizable Reports
  • Robust Support Module
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