Multinational corporations are increasingly looking for leverage in every aspect of their business. Norbell's total hosted contact solutions bring intelligent distributed workforces closer to corporations. Now, it's easier than ever for corporations to bring the world's talent to their customers.

Low Total Cost of Ownership

Our total hosted call center solution package enables businesses to rent software applications over the Internet, host and manage applications from their facilities, and coordinate the support, maintenance, and administration of the software.

Integrated Solution

Our integrated solution provides end-to-end managed network services and secure, well-connected, financial grade data centers, IP contact center software suites, VoIP, and customer relationship management (CRM) software.

On-Demand Hosted Call Center Model

Norbell’s on-demand model combines state-of-the-art hardware, software, networking technologies, and technical know-how to provide superior performance, increased security, and 24/7 system reliability--more effectively and affordably than traditional legacy systems.

Benefits of Hosted Call Center

No Capital Expenditure
Instead of large upfront purchases of capital equipment, enterprises are able to pay on a month-by-month basis, paying by the agent and the services they need.

Focus on Core Business, not on Running a Phone Company

Deployment and maintenance of call center equipment is complex and labor intensive, and large telecom and IT departments are required for the task. With today’s trend towards an ever-sharper focus on core competencies, businesses should focus on what they do best and not have to be in the business of building and running their own “phone company.”

Be a Multi-Channel “Contact Center”

There is dramatic change underfoot in the way customers want to contact the companies they do business with. Telephone communications are being augmented by web-based chat, e-mail, SMS and even voice and video over IP.

Manage Capacity Easily

Phone calls vs. web chat vs. e-mail vs. VoIP vs. video vs. voice mail—who can figure out the right amount of capital equipment for enterprises to buy in each of these areas? With our solution, customers pay for capacity as they go.

Call centers may have capacity needs that vary seasonally, or in accordance with marketing promotions. Subscribers to our hosted service can quickly throttle capability as their needs change.

Control Multiple Sites

A single point of access—from any PC—can set up and adjust things like IVR scripts and recordings, call flows, agent skills, group assignments, quality of service targets and so forth.

Perfect for All Businesses

Call centers are becoming more essential to every business. With our IP-based contact center technology, small and medium sized contact centers can share the same quality of service as do large contact centers without the headache and financial burden of ownership.

Slash Communication Costs

With our VoIP gateways, we can slash your communication costs and increase call capacity without sacrificing qualtiy.

Our technology partners allow us to provide a best of breed hosted contact center solution. Our integrated solution provides end-to-end managed network services and secure, well-connected, financial grade data centers, IP contact center software suites, VoIP, and customer relationship management (CRM) software.