Norbell call center quality monitoring service frees you and your staffs enabling you to focus on optimizing center performance. By providing selft developed and tested call quality analysis combined with hosted analytics, Norbell delivers service quality information on your call center, giving you the business intelligence you need to improve and maintain service quality.

Benefits of call center quality monitoring service

• Reduce the cost of quality monitoring.
  Save time and resources for focus on critical center operations and service improvement activity.
• Give more frequent, timely feedback to customer service and support agents.
  Call center quality monitoring occurs reliably and on schedule with reports available online in real-time.
• Gain third-party expert perspective on your operations.
  Norbell quality analysts and managers draw on their extensive experience in customer service analysis to provide new insights into your service quality.
• Spend little or nothing on software or hardware.
  With our hosted solution, there is no need to purchase special software or allocate server resources. There is no software to load or maintain.
• Improve coaching of service and support agents.
  Build your service-oriented culture agent by agent with specific, actionable recommendations for change.
• Gain customer insights that influence future call center strategies.
  Reports include both quantitative and qualitative information that gives you new understanding of your customers.
• Customized quality measures that advance your call center strategy.
  Utilizing the latest industry research and best practices, Norbell develops customized quality standards specific to your operations and customer base. Sage Analytics gives you the information you need to make informed decisions.