NORBELL'S CALL CENTER TOTAL SOLUTIONS: EXCELLENCE IN MEETING DELICATE CUSTOMER NEEDS

The uniqueness of Norbell's Service Portfolio is achieved and defined by our value-added and customized Call Center Total Solutions.

Most organizations that provide Call Center services, only offer 5% to 30% of the services listed in the "NORBELL Call Center Total Solutions" portfolio below.

We at Norbell have become conscious of significant changes in customer and market needs arising from keen competition in global markets and changes in modern Information Technology. Therefore we have developed our Call Center Total Solutions portfolio including A-Z services and attractive packages, which can be customized to different market, industry and customer needs.

Since our customers are reputable corporate accounts who cannot afford to run the risk of losing market leadership and advances, we provide them with a wide range of consistent and reliable services based on our expertise and experience. Our expert team integrates security and quality at attractive prices for your convenience in the following fields:

Real Estate - Includes research, recommendation, procurement, financing.

Architect Services - Designing and Building Call Centers

Engineering Services - Customizes our generic software and hardware architecture to accommodate customer specific applications and solutions.

Specialized Services - Includes LAN / WAN Cabling, Electrical and Plumbing Contracting

Hardware & Software Procurement and Staging - We deliver this service for all LAN and WAN equipment, including HUBs, Routers, Switches, PBX, CTI Servers, IVR servers, Database servers, Application and Network servers, firewall and security servers, WEB server and Fax system. This service also delivers the appropriate software and applications for all components including customization, configuration and testing.

Furniture - Generic to custom designed based on LOW, MEDIUM and HIGH-end configurations with provision for scalability as the business grows. We have four basic designs including Agent Workstations, Supervisor Workstations, Management Workstations and Support Staff Workstations. In addition, we provide typical training and boardroom facility furniture, which maximizes space utilization and functionality and reduces cost.

Training - We have on-staff trainers with call center-training packages, these may be delivered as is or customized based on client's requirements. Customers may choose to buy our packages or complete training solution including facility, trainers and material. Our training expertise is comparable to any world-class institution and we deliver this service to organizations like a market-leader North-American telecommunication company, and several distinguished corporate accounts.

Human Resources - We have alliances globally that provide us with regular update of resource availability. We use this information to match potential candidates with job opportunities.

Project Management - Our fully qualified project managers incorporate PMBOK principles in the day to day management of all projects.

Installation, Maintenance, Help Desk and Network Management - This is a complete technology support service and with global coverage for both parts and labor. In this service we also provide local language support and local currency billing.

Norbell's Call Center Total Solutions is designed to give a full coverage of the fields above. We take pride in granting all our customers best satisfaction by delivering the following premium quality services:

• Consulting Services
• Telecommunications
• Equipment Procurement
• LAN/WAN Cabling
• Installation
• Maintenance and Support
• Network Management
• Help Desk
• Project Management
• Call Center Staffing
• Training Services
• Furniture and Ergonomics
• Software Development
• Financing Services

The entire product and service items listed in this portfolio are available globally. We have staff in key locations around the world with strategic alliance partners. Our current relationship with manufacturers is key in this portfolio as we are able to procure products at very aggressive prices due in part to our tremendous volumes and significant international customer base.