With clients demanding for accessibility, self-service and availability; defining an affordable call center strategy could be difficult especially in this rapidly changing technology, business and client environments.
Norbell can assist you by providing you its Call Center Franchise; a cost-effective contact center solution offering multi-channel services. This includes routing across all communication areas, self-service, co-browsing, outbound calling as well as providing agent training and coaching materials like recording and monitoring calls.
Norbell’s technological infrastructure and telecommunications backbone are created with redundancy and failover built throughout. |